Best western premier Sucks Customer Reviews and Feedback

From Everything.Sucks

Best Western International, Inc. owns the Best Western Hotels & Resorts brand, which it licenses to over 4,500 hotels worldwide. The franchise, with its corporate headquarters in Phoenix, Arizona, includes more than 2,000 hotels in North America. The brand was founded by M.K. Guertin in 1946. As of May 2019, David Kong is the president and CEO of Best Western and Dorothy Dowling is the chief marketing officer. In 1964, Canadian hotel owners joined the system. Best Western then expanded to Mexico, Australia, and New Zealand in 1976. In 2002, Best Western International launched Best Western Premier in Europe and Asia. (The other hotels in the chain were known as Best Western.) In 2011, the chain's branding system-wide changed to a three-tiered system: Best Western, Best Western Plus, and Best Western Premier.

Cher shared her experience in this review: "Beware!! Went to Best Western reservation website and called the reservation number. Where the fellow I spoke with made no mention he was quoting in US$. and said free cancellation on the phone. It wasn't until I got the confirm from I saw this Price was US$ and no cancellation refund. I'm calling from Canada, booking a room in Canada. Why would I pay in US$? BW has gone to **. So much for loyalty and VIP customers. Nothing but run around from Best Western, they can't help me. Getaroom offered me $12. Will never use either of these companies again."


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Food and Beverage Manager (Former Employee) says

"As a F&B Manager at Best Western Squire Inn, received little or no direction in a new position from the Food and Beverage Director. The Director quite often was playing games on his phone, not participating in any way, shape or form in daily processes or food and beverage management. His work hours were approximately 9 to 2 pm, and never did he really have any plan of action for us as managers. I often found myself working outside of my prescribed duties--bussing tables, hosting or the like and it was expected that we complete these jobs and keep the restaurant operations going smoothly with little or no support from upper level management. Direction or value positions were not ever explained--received little or no training at all--while at the same time I was expected to know/operate/function on a management level at a 'premiere' location without any guidance or direction on how to proceed successfully on a daily basis. We were always understaffed and employees were treated as disposable; departmental in-fighting and jealousy was rampant. Was dismissed after just over a month of work was completed--and as it coincided with the 'end of season' and a drop-off in reservations. You also have to realize the control these people have over your life--housing was part of the employment (Which was at-will) and upon my dismissal, my pregnant wife and I were left homeless and bereft. The firing was also questionable as much of the dismissal was 'constructive'--additionally I was fired for alleged attendance issues and the F&B Director made up dates that I had 'not' worked, and indicated"

Undisclosed (Former Employee) says

"This was the most toxic work environment I have ever encountered. The management, upper management, not middle management is completely dysfunctional and oblivious to anything but themselves. Middle management, most of them really try hard but without the real support of upper management it made their jobs difficult. Many indiscretions would be forgiven and forgotten if you were sleeping with or married to the right person."

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